goods and service tax

Published on 6 April 2025

Common GST Registration Issues and Troubleshooting Solutions

Overview of Common Registration Issues and Solutions

This blog outlines common issues related to GST registration, detailing specific error messages, the circumstances under which they occur, and suggested solutions.

1. Issues with New Registration

Issue 1: Pending for Clarification

  • Message: Status of ARN generated against new registration shows ‘Pending for Clarification’.
  • When it Occurs: Upon issuance of a Show Cause Notice (SCN).
  • Solution: Review the SCN and submit the requested information according to the notice. Submit clarifications within 7 days.

Issue 2: System Error on DSC Submission

  • Message: System error when submitting the application through DSC.
  • When it Occurs: During submission.
  • Solution: Register or update your Digital Signature Certificate (DSC) using the path: Login > Services > User Services > Register / Update DSC.

Issue 3: Jurisdiction Update Error

  • Message: Cannot update jurisdiction.
  • When it Occurs: When attempting to change jurisdiction.
  • Solution: Jurisdiction updates can only be made if incorrectly assigned. Contact the Jurisdictional Authority for assistance.

Issue 4: Adding Additional Place of Business

  • Message: ADD NEW option disabled.
  • When it Occurs: While attempting to add a new place of business.
  • Solution: In Part-B, increase the number of places in the textbox to enable the ADD NEW option.

Issue 5: Composition Scheme Ineligibility

  • Message: E-Commerce users or Inter-State suppliers cannot opt for composition scheme.
  • When it Occurs: During registration application.
  • Solution: E-commerce and inter-state suppliers are not eligible for the composition scheme, except for restaurant services provided through e-commerce platforms.

Issue 6: Access Denied on Login

  • Message: Access denied during login.
  • When it Occurs: At login.
  • Solution: Check registration status without logging in. If the status is active, raise a ticket. If cancelled, raise a ticket accordingly. For inactive status, contact the Jurisdictional Officer for guidance.

Issue 7: Downloading Issues

  • Message: Unable to download Order/SCN/New Registration RC.
  • When it Occurs: While attempting to download.
  • Solution: Download your registration certification from the GST portal. If unable to do so, clear browser cache or try a different browser.

Issue 8: GST Practitioner Application Error

  • Message: GST Practitioner applications for registration showing 105% profile complete.
  • When it Occurs: During application submission.
  • Solution: This issue has been resolved for new applications. Existing registered practitioners should re-register.

Issue 9: Application Pending Processing

  • Message: Application status shows “Pending for Processing”.
  • When it Occurs: During application tracking.
  • Solution: This indicates the application has been submitted and is awaiting review by the tax official.

Issue 10: Access Denied for Clarification

  • Message: Unable to file clarification, access denied.
  • When it Occurs: While trying to submit clarification for registration.
  • Solution: Contact your Jurisdictional Officer for clarification on the issues raised by the tax official.

Additional Registration Issues

  • Issue 11: Clarification filed, pending for order (7 working days processing time applies).
  • Issue 12: Reason for rejection not known (contact Jurisdictional Officer for clarification).
  • Issue 13: Core amendment application pending for processing beyond 15 days (contact Jurisdictional Officer).
  • ...and more specific guidance as provided in the list below.

2. Returns, Payments, and Refund Issues

Return Issues Overview

This section identifies issues faced while filing returns, particularly GSTR-1, GSTR-3B, and related forms.

GSTR-1 Issues

  • Issue: Records under processing during submission.
  • Solution: Attempt to save/edit records experiencing issues.
  • Issue: Cannot add/amend same invoice number.
  • Solution: Invoices can only be added once a year; subsequent amendments are allowed in future returns.
  • ...additional GSTR-1 related issues and resolutions are outlined.

GSTR-3B Issues

  • Issue: Information not saved prompting repeat attempts.
  • When it Comes Up: Occurs due to session timeout.
  • Solution: Re-save data and try proceeding again.
  • ...additional encounters with GSTR-3B errors and fixes.

Payment Issues

  • Issue: Unable to make payment due to bank connectivity issues.
  • Solution: Contact your bank or escalate to their IT team for resolution.
  • ...other payment-related troubleshooting suggestions provided.

Refund Issues

  • Issue: Duplicate refund application notice.
  • Solution: Check previously filed applications before resubmitting.
  • ...comprehensive detail on specific refund application errors and resolutions.

E-Way Bill Issues

  • Issue: Invalid login credentials.
  • Solution: Correct login information or retrieve via the recovery options available in the portal.
  • ...guidance for rectifying e-way bill related login or submission problems.
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